Click Here for Printer Friendly Adobe PDF Version
How can I put the login page
on my own website?
Is there a size limit on the Power Point Presentation I
can upload?
Recorded Presentations: Do I need
Java? Where do I get it?
System Requirements: Mac OS
System requirements: Windows
What embedded web browser is used
by Synergy Room?
What is a JNLP file and why are
they on my desktop?
Where is the Installation
Program?
During login the application said
"Unable to Connect" -- what now?
Following is a complete example web page that includes a Synergy Room login page (substitute the actual login page for your room):
<html> <head><title>My Login Page</title></head> <body topmargin=0 leftmargin=0> <iframe width=100% height=100% src="http://YourName.mysynergyroom.com/"> </iframe> </body> </html>
I the above HTML where it states "YourName", replace this value with the name of your Synergy Room.
Is there a size limit on the Power Point
Presentation I can upload?
Yes, the size limit for presentation uploads is 20 Megabytes.
You can lower the size of your presentation files by following these
suggestions:
1. Keep Images small and at a web-viable resolution. Try to limit
your image files to below 10 kilobytes in size.
2. Do not use Slide transitions or effects.
3. Do not place media content into your slides, such as videos or
audios.
4. You also have the option of breaking up a large presentation
into smaller pieces, offering an intermission between each piece for a
question and answer period while you upload the next section of your
presentation. With Synergy Room's quick and seamless presentation
upload, switching from one presentation to the next is easy!
In addition to having Java installed, the Java Plugin must be enabled in the browser where you attempt to play the recording. This is the default configuration when the latest version of Java is installed.
Windows users experiencing problems playing recorded presentations should update to the latest version of Java by visiting Java.com. Once there, click on "Download Java"
Mac OS X users already have the correct version of Java pre-installed.
- Mac OS 10.3 or later
- 512 MB Ram
- Safari or FireFox Browser
- JavaScript and cookies enabled in the browser
- 56K or faster Internet connection (broadband recommended)
- Full duplex audio device, microphone and speakers
- Windows 2K, XP or 2003 (XP recommended)
- Pentium 3 500 MHz or better CPU
- 512 MB RAM
- Internet Explorer 6.0.29,7, or FireFox
- JavaScript and cookies enabled in the browser
- 56K or faster Internet connection (broadband recommended)
- Full duplex audio device, microphone and speakers
- Windows: Internet Explorer
- Mac OS X: Safari
Once login has been completed, the file launch.jnlp may be deleted from your computer. Alternately, you may leave the launch.jnlp file on your desktop and double-click it to re-enter the room at a later time. Note that changes to the room's configuration may invalidate your launch.jnlp file. To receive an updated launch.jnlp file, simply enter the room normally via the room's login page, and an updated launch file will be downloaded.
- Windows users running Internet Explorer with ActiveX enabled will be prompted to allow installation of the "Web Conference Plugin published by iVocalize LLC". On Windows XP SP2 and later, it may be necessary to click "Install ActiveX Control" on the Internet Explorer Info Bar at the top of the browser window.
- Windows users running FireFox or other browsers will be prompted to download the installation program when first clicking Login on the login page. Following download, execute the installation program, then log in normally.
- For manual installation, or linking to the installer from
your own website, download and run the latest windows client
installation program:
Click
Here
- On supported Mac platforms (OS 10.3 and later) installation is automatic through the Java Web Start mechanism. Java Web Start comes pre-installed on the Mac, and it downloads the Synergy Room's iVocalize program files when you attempt to log into the server.
- On Linux platforms where Java Web Start and JRE 1.4.2 or later have been installed, installation of the Synergy Room's iVocalize software works the same as on the Mac, described above. Although the software may run on Linux, this is not a supported platform.
Most connection errors display an error code. Code 86 indicates that the room owner has banned you from the conference room. In this case, do not contact support, as we will be unable to assist you. Most other error codes are related to network connectivity issues.
For more assistance in troubleshooting "Cannot Connect" and other error messages, please refer to the Trouble Shooting Guide.